Troubleshoot the 8 most common causes of customer frustration with your service.

Troubleshoot the 8 most common causes of customer frustration with your service.


Build a base of trusted clients who refer like it’s going out of fashion.


This guide highlights the 8 most common reasons for customer attrition, so you can recognise when it’s happening – and then do something about it!


  • Connector.

    The secret to connecting with buyers’ emotional needs to take pricing concerns off the table.

  • Connector.

    How building trust, offering choice and making it easier to buy will save you from discounting and feature bloat.

  • Connector.

    The 8 things you must never do if you want to build a base of raving, referring clients (we seem them time and time again).

Empower your team to build great customer relationships.

Troubleshoot the 8 most common reasons customers don’t come back with this free guide.


Along with the eBook, we’ll enrol you you in our free 8 week Ultimate Customer Experience email course. Each week we’ll outline 3 tactics you can implement to make customer experience your competitive advantage.

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“There is nothing magical or mystical about delivering a consistently excellent customer experience. Any organisation can do it – they just need to understand their customers, develop skills, strategies and healthy mindset – and keep working at it.”Giles Watson, Founder of CX Training